Professional Profile

I am a recent University of California Santa Barbara graduate with a strong technical background in Information Technology. I have years of hands on experience as an IT Operations Support Administrator, and I currently work at Laguna Honda Hospital and Rehabilitation center for the City and County of San Francisco Department of Public Health.

Work Experience

April 2015 - Present

IT Operations Support Administrator

Laguna Honda Hospital and Rehabilitation Center

As a second-level technician working for the Laguna Honda Hospital Field Services group, I am solely responsible for supporting the Health at Home group located at Laguna Honda Hospital. Some of my tasks include deploying and supporting the computers, laptops, and printers of the 50+ users in HAH, as well as troubleshooting and managing the third-party Electronic Medical Record (EMR) software 'Delta Tech Encore Clinical'. My day to day duties at HAH also include responding to at least 5+ help desk calls or emails per day.

As well as supporting the HAH group by myself, I am also a member of the Field Services team at Laguna Honda Hospital, and as a group we are responsible for the on-going support of 1,500+ users and 800+ computers, laptops and printers. As a member of the Field Service team, I perform various technical functions including user training, technical troubleshooting, software & hardware installation/configuration, software & hardware upgrades, software & hardware maintenance and software & hardware repair.

Education

2012 - 2014

University of California Santa Barbara

Bachelor of Arts - English

I attended the University of California Santa Barbara from September 2012 to August 2014 where I majored in English. Ever since I was a child, I have had a passion for reading and literature. At college, I got to turn my passion for literature into the sole focus of my college studies. At UCSB, some of my favorite classes were "Detective Fiction", "American Literature 1789-1900" and "Negritude African Literature".

Some may wonder why I decided to pursue a traditional liberal arts education, especially if my intended career field was Information Technology. For me, a solid grasp of the English language is critical for the application of my technical IT skills. However I communicate, whether it be via email or phone, my ability to understand and be understood by others is critical for the function of my duties. Too often engineers and technicians cannot communicate with ordinary people, due to lack of strong communication skills. While they may have a strong technical knowledge, the inability to express themselves renders any of their technical knowledge null.

Technical Skills

%

Microsoft Office

Advanced, 10 years

I am proficient in Microsoft Word, Excel, Powerpoint and Outlook.

%

Adobe Photoshop

Advanced, 3 years

I can edit and modify all kinds of photo files.

%

Microsoft SCCM 2012

Beginner, 2 years

I can create and deploy software packages and images, remotely administer PCs and take inventory of all deployed PCs.

%

Front End Development

Beginner, 3 years

I currently only know some HTML coding and scripting, but I'm always eager to learn more!